All online orders totaling $1,000 or more require a two-week processing time before shipping Please feel free to contact us at info@seattlechocolate.comwith any questions.

We check weather conditions for every destination to ensure your chocolate arrives in tip-top condition. Chocolate is very sensitive to warm temperatures, so in warm areas and during warm months, we pack with gel packs and dry ice and ship 2-3 day to make sure your package arrives safely. We are unable to ship standard to most states during the warmer months. Due to year-round average temperatures, or extended ground shipping transit times, we do require priority shipping for Alaska, Hawaii, Arizona, Texas, and Florida. Please note, unless your package is taking a short trip around the Pacific Northwest, we typically ship ground Monday-Wednesday only to ensure your chocolate isn't sitting unattended over a weekend. We don’t want it to melt on you!

Chocolate starts to melt at 70 degrees F, so we take great care when preparing and shipping your order to ensure it arrives to you in perfect condition.

During the summer months, or as the weather requires, we may need to wrap the chocolate in dry ice and gel packs to ensure the safety of your shipment. Orders shipping to destinations of temperatures of 90 degrees or warmer may be held until temperatures cool.

We may not ship a package on Thursday or Friday to avoid our chocolate melting over the weekend. Please see the timelines in the above FedEx shipping section for further details.

 Please make sure that you, or the lucky recipient, will be available at the specified shipping address when the goodies are expected to arrive. We don't want melted chocolate on your doorstep!

No, unfortunately we cannot ship to P.O. Box, Highway Box, or APO/FPO addresses.

Unfortunately, we do not have the capability to make deliveries outside of the U.S. and Canada, or charge credit cards with international addresses.

We appreciate that shipping expenses can add up these days. We try to provide our customers with the most affordable shipping rates available, for the best possible quality of service and speed. Since we are shipping chocolate, which is temperature sensitive, we sometimes have to take extra care to make sure your order arrives to you in the best possible condition. Your final shipping total is the result of all of these considerations.

In our efforts to maintain the highest safety and quality standards with our consumable products, we cannot offer exchanges or returns for satisfactory products that have left our facility as ordered.

Shipments returned
due to an incorrect shipping address may require an additional charge for
reshipment.   We are not responsible for delays in delivery time due
to incorrect or incomplete addresses. Shipping charges will not be refunded for
late delivery if the business is closed or not available to receive the package
when delivered.