Common Shipping Questions

  • How long does it take to process large orders?

    All online orders totaling $1,000 or more require a two-week processing time before shipping Please feel free to contact us at info@seattlechocolate.comwith any questions.

  • Why can't I ship via Standard Shipping?

    We check weather conditions for every destination to ensure your chocolate arrives in tip-top condition. Chocolate is very sensitive to warm temperatures, so in warm areas and during warm months, we pack with gel packs and dry ice and ship 2-3 day to make sure your package arrives safely. We are unable to ship standard to most states during the warmer months. Due to year-round average temperatures, or extended ground shipping transit times, we do require priority shipping for Alaska, Hawaii, Arizona, Texas, and Florida. Please note, unless your package is taking a short trip around the Pacific Northwest, we typically ship ground Monday-Wednesday only to ensure your chocolate isn't sitting unattended over a weekend. We don’t want it to melt on you!

  • How do you ship chocolate in warm weather?

    During the summer months, or as the weather requires, we may need to wrap our chocolate in dry ice and gel packs to ensure the safety of your shipment.

    Please make sure that you, or the lucky recipient, will be available at the specified shipping address when the goodies are expected to arrive. We don’t want melted chocolate on your doorstep!

    We may not ship a package on Thursday or Friday to avoid our chocolate melting over the weekend. Please see the timelines in the above FedEx Shipping section for further details.

  • Can you ship to P.O. Boxes?

    No, unfortunately we cannot ship to P.O. Box, Highway Box, or APO/FPO addresses.

  • Can you ship internationally?

    Unfortunately, we do not have the capability to make deliveries outside of the U.S. and Canada, or charge credit cards with international addresses.

  • Why is shipping so expensive?

    We appreciate that shipping expenses can add up these days. We try to provide our customers with the most affordable shipping rates available, for the best possible quality of service and speed. Since we are shipping chocolate, which is temperature sensitive, we sometimes have to take extra care to make sure your order arrives to you in the best possible condition. Your final shipping total is the result of all of these considerations.

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