HOW SHOULD I STORE MY CHOCOLATE?
We recommend storing our chocolate in a cool, dry place but not in your refrigerator! where like baking soda, it might absorb unwanted odors. The ideal storage temperature is 55-70 degrees F.
WHAT IS THE SHELF LIFE FOR CHOCOLATE?
Our chocolates have a shelf life ranging from 15 minutes to more than 12 months depending on your personal resolve and self-control.
ARE YOUR BARS/TRUFFLES GLUTEN-FREE?
Our entire line of everyday truffle bars are gluten-free.
ARE SEATTLE CHOCOLATES KOSHER?
All Seattle Chocolates and jcoco products are kosher dairy.
ARE YOUR INGREDIENTS NON-GMO?
We are 100% non GMO ingredients in our core line of Seattle Chocolates bars and truffles. Each bar includes information on the back that lists non-GMO, Gluten-free, vegan etc.
WHERE CAN I BUY SEATTLE CHOCOLATE?
Visit our store locator page for more info.
WHERE CAN I BUY JCOCO CHOCOLATE?
Visit our store locator page for more info.
CAN I ORDER A CUSTOM WEDDING OR CORPORATE GIFT?
We create custom wedding favors. Choose any of our color coordinated truffles and a satin ribbon to compliment your colors. Minimum order: 50 favors. Please allow 1-2 weeks for delivery. We also offer a corporate gift program, capable of addressing all your gift needs. For more information on corporate gift, please email us at [email protected]
CAN I MAKE A DONATION REQUEST?
To honor our mission to end hunger here in the US, our donations are focused solely on organizations who share our goal to fight hunger. Non-profit organizations with 501(c)(3) tax-exempt status are able to purchase our products at a discounted price for fundraising purposes. Learn more on our Donation Info page.
DO YOU HAVE ANY DISCOUNTS RIGHT NOW?
To be the first to find out about promotions is to sign up for our e-newsletter at www.seattlechocolates.com. We also post flash sales and promotions on our social media channels so please check back regularly!
DO YOU OFFER VOLUME DISCOUNTS?
We offer the following discounts:
10% off purchases of $250-$499
15% off purchases of $500-$1,499
20% off purchases of $1,500 or more
WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
We accept all major credit cards and payment via PayPal.
WHY IS SHIPPING SO EXPENSIVE? WHY CAN’T I SHIP GROUND? HOW LONG WILL IT TAKE TO GET TO X STATE?
We check weather conditions for every destination and take special care when packing your order to ensure your chocolate arrives in tip-top condition. Chocolate is very sensitive to warm temperatures so in warm areas and during warm months, we pack with gel packs and dry ice and ship 2-3 day to make sure your package arrives safely. We are unable to ship ground to most states during the warmer months Please note, unless your package is taking a short trip around the Pacific Northwest, we typically ship ground Monday-Wednesday only to ensure your chocolate isn't sitting unattended over a weekend. We don’t want it to melt on you!
FedEx Shipping Schedule
Overnight: Place your order before 11am PST Monday-Thursday and we’ll ship the same business day, to arrive the following day. Orders placed after 11am Thursday will ship the following Monday.
2-Day: Place your order before 11am PST Monday-Wednesday and we’ll ship the same business day, to arrive 2 days after order placement. Orders placed after 11am Wednesday will ship the following Monday.
Ground: Place your order before 11am PST Monday-Wednesday and we’ll ship the same business day, to arrive 2-3 days after order placement. Orders placed after 11am Wednesday will ship the following Monday.
|Purchase Amount||FedEx Ground||FedEx 2-Day||FedEx Overnight|
|Up to $49.99||$8.00||$18.00||$27.00|
|$200 or more||FREE||$31.00||$42.00|
Holiday Shipping Deadlines
|Holiday||FedEx Ground||FedEx 2-Day||FedEx Overnight|
|Mother's Day||Mon. 5/8 by 11am PST||Wed. 5/10 by 11am PST||Thur. 5/11 by 11am PST|
|Father's Day||Mon. 6/12 by 11am PST||Wed. 6/14 by 11am PST||Thur. 6/15 by 11am PST|
|Halloween||Tue. 10/24 by 11am PST||Wed. 10/25 by 11am PST||Mon. 10/30 by 11am PST|
|Thanksgiving||Wed. 11/15 by 11am PST||Mon. 11/20 by 11am PST||Tue. 11/21 by 11am PST|
|Christmas & Hanukkah||Thur. 12/14 by 11am PST||Wed. 12/20 by 11am PST||Thur. 12/21 by 11am PST|
|New Year's Eve||Fri. 12/22 by 11am PST||Tue. 12/26 by 11am PST||Wed. 12/27 by 11am PST|
Signature Release and Shipping Address
Please remember chocolate is very sensitive to warm temperatures. Make sure that the shipping address provided is the best address to ensure safe delivery of your chocolate, and that someone will be there to receive your package. If no one is home, FedEx will leave your package on your doorstep and we don’t want it to melt!
Apologies, we are unable to ship to P.O. Boxes, APO/FPO addresses, and international addresses.
Warm Weather Shipping
During the summer months, or as the weather requires, we may need to wrap our chocolate in dry ice and gel packs to ensure the safety of your shipment.
Please make sure that you, or the lucky recipient, will be available at the specified shipping address when the goodies are expected to arrive. We don’t want melted chocolate on your doorstep!
We may not ship a package on Thursday or Friday to avoid our chocolate melting over the weekend. Please see the timelines in the above FedEx Shipping section for further details.
Large or Special Order Lead Time
Please allow an extra business day for handling time on orders over $500 and for gift basket orders.
Please refer to the product page for Wedding Favors for their specified lead times.
HOW DO I CONTACT SEATTLE CHOCOLATE WITH ADDITIONAL SHIPPING QUESTIONS?
If you have any questions regarding our shipping policies, or if you are not 100% satisfied with your delivery, please contact Customer Service at 1.877.427.7915.
HOW DO I BOOK A TOUR?
A: Visit our Tours page.
HOW LONG IS THE TOUR?
Each tour lasts approximately fifty minutes. This allows plenty of time for asking questions and tasting chocolate!
HOW MANY PEOPLE IN EACH TOUR?
Each tour accommodates up to 16 people. If you're interested in booking a tour for a larger group, please give us a ring at (425) 264-2705.
WHAT SHOULD I WEAR TO THE TOUR?
There is a fair amount of walking involved during our guided tour. Stairs up to the viewing platform and walkway may pose a difficulty to persons with mobility restrictions. We recommend comfortable walking shoes and no dangling jewelry. Because we are a food plant, you will also be given a hairnet to wear inside the factory. The temperature in the warehouse is a little chilly. You may consider bringing a sweater or light jacket.
CAN I TAKE MY CELL PHONE AND PERSONAL BELONGINGS ON THE TOUR?
Each guest will be given a locker to stow their personal belongings, including cell phones, before embarking on the factory portion of the tour.
DO YOU HAVE PARKING?
There is plenty of free parking here at the factory and across the street.
HOW FAR IN ADVANCE DO I NEED TO BOOK A TOUR?
Reservations may be make up to 90 days in advance. Make your reservation online here to guarantee the time and day you wish to visit. We recommend booking your tour 2-3 weeks in advance for weekends and holidays. However, we do hold a few spots for same day, walk-in reservations. If you need assistance, please contact us at (425) 264-2705.
CAN I TAKE PHOTOS?
You are welcome to take as many photos and videos as you like in the retail area and classrooms. Because glass is strictly prohibited in our food plant, cell phones and cameras are not permitted on the walkway. You will be assigned a locker with a personal number code to stow your items safely while you are on the tour.
DO YOU HAVE ACCOMMODATIONS FOR PERSONS WITH WHEELCHAIRS?
We do! Because tours are conducted during production, we can accommodate only one wheelchair (plus companion) or other mobility restriction at a time. Please contact us at (425) 264-2705 or [email protected] to schedule your visit.
HOW DOES SEATTLE CHOCOLATE COMPANY GIVE BACK TO THE COMMUNITY?
Our greatest joy at Seattle Chocolates is connecting with people through our chocolate. Through that joy, we have also come to connect with our community on a deeper level.
We were inspired by this when we came up with our giving mission – to make fresh food available to American families and provide much needed assistance to local food banks. Sometimes, we roll up our sleeves and help at the food bank or the soup kitchen, and always we give a donation to help fund the purchasing of fresh food.
To honor our mission to end hunger here in the US, our donations are focused solely on organizations who share our goal to fight hunger. For example, for every bar of jcoco chocolate sold, one such serving is donated to Northwest Harvest, Food Bank for New York or Food Bank of San Francisco and Marin County. Both Seattle Chocolate and jcoco product lines are also included in our annual #chocolategives campaign to drive additional servings donations at the busy holiday season.
DOES SEATTLE CHOCOLATE COMPANY OFFER PURCHASING OPTIONS FOR NON-PROFIT ORGANIZATIONS?
Purchasing options for non-profit organizations:
Non-profit organizations with 501(c)(3) tax-exempt status are able to purchase our products at a discounted price for fundraising purposes. You can send an email to [email protected] to request reduced pricing information and product details. Please include proof of 501(c)(3) status at this time and we will review your request in a timely manner.